Welcome to Crownline Global LTD. As a Business Process Outsourcing (BPO) and corporate service provider, all our professional engagements are structured under bilateral enterprise agreements. To ensure absolute transparency and operational alignment, our standard policy regarding service cancellations, refunds, and contract terminations is outlined below.
1. General Principles
All specialized customer support setups, multilingual helpdesks, and dedicated infrastructure models provided by Crownline Global are customized according to the unique requirements of each corporate client. Therefore, finalized financial adjustments, specific refund executions, or contract exits are primarily governed by the executed Master Service Agreement (MSA) and the specific Service Level Agreement (SLA) signed between Crownline Global and the client.
2. Pre-Operational Refund Policy (Before Project Launch)
- Clients are entitled to a 100% full refund of any initial setup fees or upfront deposits if a written cancellation request is submitted before the official project/operational launch date.
- Once dedicated technical integration, local line provisioning, or specific asset deployments have begun, any incurred structural costs may be deducted from the refundable amount, as specified in the individual client contract.
3. Early Termination & First-Month Assessment Period
- To maintain flexibility for new enterprise integrations, clients retain the right to terminate the service during the first month (30 days) of active operations.
- In the event of early termination during this introductory period, billing will be calculated dynamically based on actual resource consumption—specifically measured by utilized minutes, operational hours, or active agent headcounts up to the exact day of service cessation.
4. Standard Contract Termination (Post-Launch Notice)
- Following the initial setup or first-month assessment, either party may terminate the active service agreement by providing an official written notice.
- The standard required notice period for termination is 15 days prior to the intended end date.
- Written notices must be submitted officially via designated corporate email channels to ensure legal and operational tracking.
5. Dispute Resolution and Contact
For any inquiries regarding contract adjustments, billing calculations, or specific service termination workflows, our enterprise clients may contact their assigned Account Manager or reach our corporate desk at:
Email: info@crownlineglobal.co.uk
Crownline Global LTD